FAQ for Customers

Absolutely!

We’ve got tutorial videos for both the mobile app and the web portal – your go-to guides for a seamless experience!

Mobile App Tutorial Videos

Web Portal Tutorial Videos

MannaEV Delivery Service stands out as your premier choice due to our dedicated team of delivery heroes, committed to delivering Fast Same-Day On-Demand Delivery Services for a wide range of legalised items.

Operating 24/7, our services cover every corner of Malta, with plans for expansion soon reaching Gozo.

Registering and utilizing MannaEV Delivery is a seamless process. You have the option to sign up and book our delivery services directly through our website. Alternatively, you can download our user-friendly app free of charge from:

For Android

For iOS

To create your account kindly follow the following steps:

For Individuals:

1. Provide your mobile number, including the country code.
2. Enter your First and Last name.
3. Fill up your email address.

For Businesses:

1. Provide your mobile number, including the country code.
2. Create a user name (minimum 5 characters).
3. Set a password (minimum 6 characters).
4. Fill up your company name.
5. Provide your business email address.
6. Provide your business address.

A Business account is designed for companies engaged in frequent parcel, document, or commercial item deliveries to clients.

By creating a Business account, you gain comprehensive control and visibility over your deliveries. Enjoy seamless access to your delivery history, driver records, proof of receipt (photo & signature), pricing details, and total fees—all conveniently available anytime and anywhere.

To set up your Business account, follow our straightforward registration process stated above.

MannaEV Delivery provides a diverse range of delivery services, including parcel, document, urgent, express, gift, food, grocery, OTC medicine, and more. 

Available on iOS, Android, and the website, our platform ensures a seamless experience for fast, same-day, on-demand deliveries at a more cost-effective rate compared to current service providers.

With MannaEV Same-Day On-Demand Delivery Service, you can now deliver a wide array of items to meet your specific needs. Our services cater to various delivery types, including parcels, documents, urgent packages, express deliveries, gifts, food, groceries, over-the-counter medicines, and more. 

Discover the variety of items we can deliver:

1. Parcel: E-Commerce, Gadget, Toy, Skincare, Stationery

2. Document: Legal Agreement, Certificate, Medical Report, Application Form

3. Food: Breakfast, Lunch, Dinner, Snacks, Pizza, Burger, Salad, Vegan

4. Drink: Coffee, Tea, Water, Milk, Juices, Soft Drinks, Beer, Wine, Liqueur

5. Grocery: Fruits, Vegetables, Ice Cream, Diary, Frozen Food, Household

6. Pharmacy: OTC, Prescription, Vitamin, Supplement, First Aid, Health Monitoring

7. Cake: Birthday, Wedding, Anniversary, Cupcakes, Bakery, Pastry, Cookies

8. Flower & Gift: Bouquet, Greeting Card, Perfume, Bespoke Gift, Birthday Present

Whether it’s an online purchase, important documents, a last-minute gift, or your daily groceries, MannaEV Delivery is here to provide fast, secure and reliable same-day on-demand delivery service for a diverse range of items.

The Motorcycle option is suitable for delivering small items, while the Car option is designed for transporting larger items.

A Single Delivery involves sending an item from one pick-up point to a single drop-off point. 

Multi-Locations Delivery allows you to send multiple items to multiple drop-off points in one go.

Yes, we operate 24/7. If a driver is not available in your area, you can contact our dedicated Chief Happiness (customer support) via WhatsApp or email.

Yes, our services are currently available only in Malta, with plans to expand to Gozo soon.

MannaEV Delivery will soon be introducing additional services. Stay tuned and follow our Facebook page for updates.

In the mobile app, access your Order History on your profile page. On the website portal, find the Order History in the left menu bar after logging in.

Track your order in real-time through our application, you will also receive notifications throughout the entire delivery process.

Certainly! You can easily track your delivery in real-time through the MannaEV application.

If you’re using the MannaEV Delivery App, navigate to the “In Progress” tab at the bottom, locate your placed order, tap on it, and access the live updates of the delivery. To share the live tracking with the recipient, simply press the “Share” icon to send the tracking link.

For users on our web portal, click on the order you want to track, and you’ll find real-time updates for your placed delivery order. To share live tracking with the recipient, click on the “3 dots” at the bottom, select “Copy Order Link,” and share the link with your recipient.

Rest assured, our 24/7 real-time system monitors every move of our driver. If issues arise, our Chief Happiness (customer support) is available via dedicated WhatsApp or email.

Due to busy roads and unforeseen weather conditions, delays may occur. To avoid disappointments, consider booking our same-day on-demand delivery service earlier or using our scheduling feature.

Our app requires our driver to snap and upload photos, as well as a signature, providing proof of recipient and ensuring a seamless experience.

In case of a no-show, penalty fees will be incurred.

Yes, you can choose to have the package signed by the receiving person through our delivery system, with a photo as proof of receipt.

Our app mandates the driver to snap and upload photos of the product as proof of pickup, minimizing the occurrence of such experiences.

Yes, you can. The driver will be notified 2 hours before the scheduled pick-up time.

You will be able to contact the driver directly through our application or website during their delivery.

We offer three payment methods:

1. Credit Card Payment
2. Debit Card Payment
3. Wallet Payment

When ordering a delivery service, you can choose your preferred payment method at the bottom.

MannaEV Delivery provides an in-app virtual wallet. Find the Wallet in your profile on our app or in the left menu on our website portal. Top-up with your credit/ debit card and enjoy using our service without cash, eliminating the need to use your card for every transaction.

Currently, we do not accept cryptocurrency (Bitcoins/ ETH, etc.), but there are plans to implement them in the future.

Yes, check for discounts, promo codes, or extra wallet credits frequently on our Facebook page or contact our Chief Happiness (customer support).

To connect with our Chief Happiness team:

1. Open the MannaEV Delivery apps
2. Go to your profile
3. Scroll down to Support
4. Select the ‘Call Support Center’ option and let us know how can we assist you

If you lose your items during delivery, contact the driver immediately or reach out to our Chief Happiness (customer support) through the app or website.

If our driver finds a lost item, they will return it to MannaEV HQ at Valley Road, Birkirkara BKR 9021, Malta, and our Chief Happiness Team will contact you.